1. Why should I purchase products on www.shopatsimba.com?

• We ensure our customer's satisfaction with respect to quality of the products, delivery, cancellation and refunds.
• We contribute some percentage of our profit to charitable organisations. So by purchasing products on our website you also perform the noble deed of contributing to charitable organisations indirectly.
• Please check our 'Charity' link to know more about our charitable works.

2. What are the Payment Methods available?

• We offer payments through credit/debit card.
• Please refer to 'Payment Options' link for more information.

3. How do I cancel my order?

• Customers have the option to cancel their orders within 24 hours of purchasing products on our website. There will be some administration charges involved for payments made through credit/debit cards.
• Please refer to 'Cancellation' link for more information

4. How do I return the product if I am not fully satisfied with a product?

• Customers have the option to return the products if they are not fully satisfied. There will be some administration charges involved if you had made the payment for the product using credit/debit card.
• Please refer to 'Returns' link for more information.

5. What do I have to do if the product doesn't reach me?

• We take every effort to ensure that the products reach your door step on time. But in spite of our sincere efforts, if the product doesn't reach you then please contact us immediately using 'Contact Us' link.

6. How long will it take for me to receive the products?

• Please refer to 'Shipping' link for more information.

7. How do I contact www.shopatsimba.com?

• You can contact us using 'Contact Us' option.

8. Can my delivery address be different from my Credit/Debit card address?

• Yes, for example customers staying Abroad and India can send gifts to their friends and relatives residing anywhere in India and Abroad by specifying their delivery address different from their credit/debit card address (billing address).

9. How does the refund policy work?

• There will be 3% administration charges involved for payments made using credit/debit card at the time of refund.
• For other payment options there will not be any charges involved at the time of refund.
• We will not be in a position to refund you the courier/shipping charges incurred when sending the products across to you.
• The Total Product Amount paid by the customers will be refunded excluding the courier/postal charges incurred by customers in the case of returning the products to us.
• For payments made using credit/debit cards refund will be made to their credit/debit card. For rest of the options refund will be made through cheque.

10. What security is in place on www.shopatsimba.com website?

• Please refer to 'Privacy Policy' link for more information.

11. Will my personal details be used for any other purpose other than for order processing?

• Please refer to 'Privacy Policy' link for more information.

12. How does the Credit/Debit card payment type work?

• Please refer to 'Payment Options' link for more information.

13. Will the products be delivered to locations other than India?

• Yes, products will be delivered to locations other than India.
• Please refer to 'Shipping' for a full list of countries and shipping charges.

14. Do I have to pay Shipping & VAT charges separately?

• Total Checkout Amount = Product Price + VAT + Delivery Charges. VAT & Delivery charges will be calculated at the time of checkout.

15. How do I obtain my Order Number?

• You can obtain your order number from you Order confirmation email or from your order history by logging in into your account using your login ID.

16. What about Guarantee / Warranty for the products purchased on www.shopatsimba.com?

• All our products come with the manufacturer's guarantee/warranty, if the manufacturer provides the same. We don't deal with grey market & duplicate products. We only deal with authorized distributors, dealers & genuine products.